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+ My iPod has a Sad Face icon
If your iPod displays a sad iPod icon it is usually NOT a good sign. In most cases, the sad iPod icon indicates a hardware issue.
Test your iPod by manually placing the iPod in "Disk Mode".
If you successfully get your iPod into disk mode, follow the next instructions titled: "I Pressed the iTunes Restore Button / My iPod was Restored to Factory Settings".
If you cannot force your iPod into disk mode and the sad face icon persists, then your iPod has a hardware issue. It may still be possible to recover your data, but you will need to send to your iPod to a hardware data recovery service. We suggest you search the Internet for a local service provider.
