+ When will I receive my product activation key?

Your product activation key is displayed on a web page at the end of the purchase process and is also be sent by electronic mail.

If there is a delay in your credit card provider authorizing the transaction, your registration key will be provided only by email and only after credit card authorization takes place.

For assistance, please contact sales@getdata.com.

+ Shipping of CD's and Dongles?

The purchase price includes shipping costs. Note: GetData is NOT responsible for any customs, excise, or import duty applied by other agencies.

Your CD is produced on demand at the time of your order by our CD manufacturing robots. This ensures that on your CD you will always receive the most up to date version of the software purchased. Your CD is posted the following business day. Please allow 10 days for delivery.

Activation dongles are sent by courier. You will be provided with on-line tracking information to track your order.

+ Can I use a purchase order?

Companies can place a purchase order (PO) by using the "Purchase Order" option in the shopping cart checkout. An order reference number with then be provided.
POs should be printed directly from your accounting system on company letterhead. All POs must include the following information so that we can process your order:

* The product name;
* The number of units you wish to order;
* The name to which the product should be licensed;
* Your company's billing address;
* The delivery address;
* Contact name, phone number and fax number;
* The e-mail address for the order confirmation and invoice;
* The currency used in your PO.

If this information is complete, our customer service will be able to process your order without delay. Send your PO to one of the following GetData contact points:

GetData Sales Australia
1A, 124 Forest Road
Hurstville NSW Australia 2220
Phone: +61 2 8208-6053
Fax: +61 2 9580-8447
Email: sales@getdata.com